sweatypaws policies
Refund Policy
Last updated: September 2, 2026
Each sweatypaws piece is made for the pet and order details you provide. This policy explains our custom-order service process and your available remedies.
Custom orders are final sale
Once production begins, customised lights and lenses cannot be returned for a change of mind, an incorrect photo or name submitted by the customer, or a preference about the artwork. This does not limit rights that cannot be excluded under applicable law.
Damaged or incorrect items
Report a damaged, wrong, or clearly defective item within 7 calendar days of delivery. Include your order number and clear photos of the item and packaging. We will assess the case and may offer a replacement component, a remake, or another remedy required by law. Contact support before sending anything back.
Non-delivery and delays
International delivery times are estimates and may vary due to customs and local carriers. Please contact us if you need help with an order that appears significantly delayed.
What our voluntary warranty does not cover
To the extent permitted by law, normal wear, pet chewing, scratching, rough play, impact, unauthorised modification, incorrect charging, washing, water immersion, heavy-rain exposure, or other use contrary to the Safety & Care instructions are not covered as voluntary-warranty damage. We will still assess a reported fault fairly; this section does not remove remedies that cannot be excluded by law.
Your legal rights
This policy does not limit rights that cannot be excluded under applicable consumer-protection law.
Contact
For questions about this policy or an order, email cindy94634@hotmail.com.