Privacy Policy

Information we collect

When you place an order, we collect your name, email address, phone number, shipping address, pet name, selected illustration style, order note, and your submitted pet photo.

If you use our live chat or community form, the information you enter may be processed by the relevant chat or form service.

How we use information

We use your order information and pet photo to create your custom light, arrange delivery, provide support, prevent misuse, and maintain our order records. Your email address may be used for order-related communication.

Payments and service providers

Payments are processed by PayPal. We do not receive or store your full payment-card details. We use service providers to host the store, securely store submitted order photos, send internal order notifications, process payments, and provide live chat.

Retention and choices

We keep order information only as long as reasonably necessary for production, delivery, support, record-keeping, and legal obligations. You may contact us to request access to, correction of, or deletion of personal information, subject to applicable law and any records we must retain.

Contact

For questions about this policy or an order, email cindy94634@hotmail.com.